The Company Join a well established asset finance provider with a strong national presence, supporting customers across a broad range of consumer and commercial lending. Working with well known brands, the business offers tailored finance solutions across vehicles, equipment and lifestyle assets. They’ve built a reputation for being practical, fair, and commercially minded, with a genuine focus on resolving accounts and driving outcomes. The team environment is down to earth, supportive, and well structured. With experienced leadership, modern systems, and consistent workflow, this is a business where you can settle in, perform, and build your career long term. Benefits include: Hybrid working model – 3 days WFH Stable team with strong leadership and ongoing mentorship Regular team events and a genuinely supportive culture Ongoing training and development Employee wellbeing program The Opportunity Reporting to the Team Leader, you’ll manage a portfolio of late arrears accounts (30–120 days past due) across consumer and commercial asset finance. This is a role focused on proactive engagement, you will be working with customers to drive repayment outcomes and reduce delinquency across your portfolio. Your responsibilities will include: Managing a portfolio of overdue asset finance accounts which are up to 120 days in arrears Contacting customers to negotiate repayment arrangements and bring accounts back into order Conducting skip tracing to locate and re-engage customers Working towards individual and team KPIs across collections and contact rates Identifying accounts requiring escalation and following internal processes You To be successful in this role, you will bring: Minimum 2 years’ experience in collections, managing late arrears accounts (30 days) Experience working in asset finance collections a distinct advantage Proven track record managing your own portfolio and working towards KPIs Strong negotiation and communication skills Confidence working in a high volume outbound environment Skip tracing experience and the ability to engage hard to reach customers A practical, solution focused approach to collections How to Apply If you’re looking for a stable role with strong leadership, clear processes, and a supportive team environment, we’d love to hear from you. Apply now via the link or contact Sarah Bolster on 02 9002 5001 for a confidential discussion.
